Who is feeling Warm&Fuzzy?


As the Chinese Year of the Rabbit approaches, and with it the promise of joyous and harmonious times, and our friends at Rosetta are challenging people of goodwill to declare and share 100,000 “warm&fuzzy” thoughts and deeds before the Chinese New Year on February 3.  Recently they launched launched The Warm&Fuzzy Federation, an online movement to build a community of goodwill all to benefit the Children’s ‘Miracle Network Hospitals® and it really got us feeling, well, warm and fuzzy.

When the goal is achieved, Rosetta will donate $10,000 — along with 100 stuffed toy bunnies — to the Children’s Miracle Network hospital in the city that has contributed the most “Warm&Fuzzies.”

Anyone can participate by going to the dedicated microsite or Facebook app. You can also share via Twitter, using the hashtag #warmandfuzzy or visit their YouTube channel.

Don’t hold back… share the love!

Posted by Alexandra League on 1/18/11 11:25 AM

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Finding ways to add value for the customer

We all have certain products we love and can’t do without. Mine are my Subaru, my Sonicare toothbrush and my Frisbee. People are incredibly complex and every marketer you’ll ever meet will have their own theory on what makes someone buy and stay loyal to a product. In my opinion, people buy products that add value to their lives. The challenging part for marketers and product developers is uncovering what adds value.

Here are some simple examples of things that have added real value in my life:

Oil change reminder card
My trusty mechanic puts the little plastic sticky in the corner of my windshield, making it easier for me to remember my next service.

The sponge with a handle and soap dispenser
It’s much more convenient for me to wash dishes without having to stop every 4 items to add more soap to my sponge.

The Amazon customer service rep who handled my problem for me
I explained that my item never showed up and within 1 minute he had scheduled a new one to be sent to me at no charge.

So how do people create products, services or experiences that add as much value as a piece of sticky plastic?

By better understanding the needs of consumers at each touch point. The sponge manufacturer probably watched someone washing dishes and realized the inconvenience of running out of soap lather just as they got in the groove. A mechanic realized that EVERYBODY forgets when their next oil change is.

I recently wrote Finding Value Through TCE Design, an article that discusses ways brands, specifically consumer electronics brands, can add value for their customer. Feel free to read it here.

Posted by Garrett Colburn on 1/12/11 10:29 AM

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Observations from 2011 CES

Tom Adamski, LEVEL President | CEO, shares his observations from the show floor at this past year’s International CES in Las Vegas.

Were you at CES this year? What did you think?


Posted by Alexandra League on 1/10/11 11:03 AM

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2011 CES | Day One Recap

In what is typically a blur of similar products and similar messaging from exhibitors, I think the first day of CES this year makes one thing clear: CES 2011 is fulfilling the promises made at CES 2010.

Since last January, we’ve been seeing prototypes and hearing rumors of tablets other products that are on the market or coming soon this year. There are a TON of phenomenal products we’ve seen on the floor this year, including ones from Research in Motion (a long-time LEVEL client), General Electric (GE) and VIZIO.

The fulfilling of last year’s promise of converged devices means one major thing for brand marketers and strategists.

Prioritization is becoming more challenging.

Marketers often have the same budgets year-over-year, but more is being asked of them. They hear things like “Create a mobile strategy” or “Why don’t we have an iPad app?” Meanwhile, they have the same amount of resources (people and budget) as they did before smartphones, tablets, connected TVs and other potential customer touch points were part of the picture. From what I have seen thus far at the show, there are many brands taking the tiered approach and designing experiences (apps, optimized sites, etc.) on a product or platform bases. While that is a natural way to evolve a mobile strategy, brands will have to start viewing “mobile” as less of a channel and more of a horizontal practice that sits across all existing marketing initiatives. If they have a CRM or traditional ad strategy, mobile can be made an extension of both. In doing this, insights about the success of their existing campaigns can help to guide decisions about what kinds of devices or platforms should be made a part of the horizontal mobile strategy.

Want to collaborate on creating effective total user experiences across branded content, technology platforms and connected devices? Visit our website and let us know you’d like to learn more about meeting with LEVEL at CES.

Posted by Garrett Colburn on 1/7/11 9:36 AM

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Advice on Creating an Immersive Consumer Experience

Yesterday Pete Peralta, Technology Director of LEVEL|LA, joined other industry leaders on the TouchIt! – iPad-Tablet-SmartPhone-Gaming – Roundtable on the Immersive Consumer Experience panel at the Smartphones & Tablets Conference at CES. Amongst the discussion emerged a definition of immersive in the context of consumer experience and Adi Berenson, VP Business Development and Marketing, PrimeSense articulated the following:

Immersive is an experience. It is natural, seamless interaction. It is intuitive.

Dan Monahan of Intel shared similar sentiments stating:

Usability and content are paramount. You are immersed when you aren’t interrupted by the technology itself.

At the end of the roundtable, Pete was asked to share his advice for brands considering how they should engage their customers in immersive experiences. It’s about content – of course. It’s about devices – yes. But most importantly, it’s about the platform. Check out the short clip below and be sure to check out Pete’s colleague Matt Carinio on today’s CONNECTIONS Summit at CES panel. For more information on the LEVEL lineup at CES, please visit our website.


Posted by Alexandra League on 1/6/11 10:00 AM

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