Ask LEVEL: Q&A on App Trends, Part II

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In Part II of “Q&A on App Trends” Matt Carinio, Sr. Business Analyst at LEVEL Studios,  continues to explore the impact of mobile applications that go beyond the owners of the app stores. Feel free to comment and ask a few of your own questions.

Question: Aside from consumer electronics manufacturers, carriers and other app store owners, who do you think will be impacted by consumer’s increasing familiarity with apps as a way of searching for and accessing content?

Matt: The most significant impact will occur in mobile search (Google, Bing, Yahoo!, etc.). As mentioned in Part I, applications can be thought of as a shortcut, or bookmarks, to content. As applications become more practical and easier to find (which could be another topic all together), users will become less reliant on traditional search functionality on their mobile device to find content. Users are already using applications, that one could argue are actually directional or vertical search engines, like Yelp, Amazon, eBay and Wikipedia more often to find content instead of using traditional search engines. ComScore recently released data (June ’10) supporting this premise finding that users who primarily used apps instead of browsers on their phone were far less likely to use search as a means to acquire content.

Posted by Danielle Douglass on 8/19/10 8:30 AM

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Net Neutrality | A Primer

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Net Neutrality has been making headlines all over the Internet. But what does this mean for the future of the Internet? I like to consider myself to be a well-informed individual who cares about the Internet, and yet, I find all this Net Neutrality a bit confusing. Here is what I know:

  • Net neutrality means that all Internet traffic is created equal. Internet Service Providers (ISPs) wouldn’t have the right to slow down particular kinds of traffic, e.g., Comcast purposefully slowing down Hulu or Netflix, not only for their status as a competitor, but because of the huge amounts of broadband these services consume.
  • The Federal Communications Commission (FCC) regulates communication – specifically wire, satellite and cable.
  • A few months ago, the FCC brokered talks between huge phone/cable/internet companies in an attempt to figure out the net neutrality issue as a whole, but these talks have since broke down.
  • Recently, the US Court of Appeals ruled that the FCC didn’t have the authority to enforce net neutrality, siding with Comcast. In 2007, Comcast slowed down bit torrents and a variety of other traffic.
  • Verizon and Google – “Googlezon” have come up with a net neutrality framework that at first glance seems okay, but is actually pretty scary.

So what’s going on with the Google/Verizon framework? The two companies have come up with a strange ‘tiered’ solution to all this. They focus primarily on ‘wireless’ Internet – which, strangely enough, the FCC can’t regulate yet (remember, they only can regulate wired communication). That being the case, the Googlezon arrangement largely leaves wired Internet, or “Public Internet” as they call it, alone. Let’s be honest though – the future is in wireless and mobile Internet.

Annalee Newitz over at io9.com summarizes the Googlezon wireless framework as such:

“Googlezon is redefining the internet as a tiered service, like cable. And this new thing called the public Internet is the lowest tier. Kind of like network television is the lowest tier in your television service options. From here on out, you will start to see the internet equivalent of cable service online: For an extra ten dollars, you can get the “movie lovers” package, where your ISP privileges Netflix and Hulu traffic, giving them to you super-fast. For another ten dollars, you can get the “concerned parent” package, which blocks peer-to-peer traffic as well as websites that they consider to be pornographic. And so on.” (Source: http://io9.com/5610328/how-the-googleverizon-proposal-could-kill-the-internet-in-5-years)

This kind of posturing, however, with Google and Verizon at the top of the internet heap directing traffic, means inevitably, these two companies would be able to dictate what kind of businesses would be able to succeed in this bizarre version of the Internet. New start ups or new competitors to Google/Verizon could have their traffic slowed down – or even stopped, effectively killing their business. Why do this? For Google, this is an unexpected turn – especially for a company whose unofficial motto is “Don’t Be Evil.” At the end of the day, however, both Google and Verizon are companies, and their chief objectives lie within how much revenue they can generate.

Posted by Duretti Hirpa on 8/17/10 8:55 AM

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Ask LEVEL: Q&A on App Trends, Part I

Mobile-app

Trends in mobile applications impact more than just the owners of app stores. As mobile interfaces cause consumer behaviors and expectations to change, we are starting to see an evolution of mobile web-based interactions as well. We recently interviewed Matt Carinio, Sr. Business Analyst at LEVEL, to discuss what apps mean for all businesses that manage online experiences at a broader level. We’ll explore the topic over a series of blog posts. Feel free to post your own questions too.

Question: What are the real behind-the-scenes influencers driving the adoption of applications?

Matt: The two drivers of application adoption are convenience and entertainment.  Convenience in the respect that many mobile applications are form factor specific when it comes to content.  Whether it is your favorite news, weather, or financial website or a service site that provides recommendations of the best movies or restaurants in your area; content is still king when it comes to digital.  Applications allow publishers and their app developers to create an experience tailored to certain devices while taking advantage of the latest OS capabilities.  It is not uncommon for app customers to download all of their desktop bookmarks in their mobile app format as their initial introduction to world of mobile apps.

The second driver revolves around entertainment.  Phones are no longer just reserved for communication or even content consumption; many times they are used to as a fun way to kill time.  Games have always had their place in the history of the cell phone (think Tetris), and the display and performance characteristics of the latest incarnations of phones provide an ever-engaging gaming experience.

Posted by Danielle Douglass on 8/11/10 9:00 AM

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LEVEL | LA – Volunteering for a Better LA

Screen shot 2010-08-06 at 2.51.30 PMBalance – for LEVEL it means a work ethic that enhances our lives outside of the office.  Recently, a group from LEVEL| LA was able to join a wide range of other Los Angeles businesses and organizations to participate in the L.A. Works Day. The event is Los Angeles’ longest-running annual day of community service and works to create murals, paint, plant and landscape local schools.

Seven LEVEL | LA team members  – not to mention a few young LEVELites that rose at the crack of dawn to join the team- all in the spirit of community service! The LEVEL volunteers were able to put their creative skills to work by painting a mural at an elementary school. Given only tiny brushes and rollers—a masterpiece was created.

Isabella Kanjanapangka, Project Coordinator, had this to say about the group’s participation. “LEVEL | LA houses a very compassionate group of individuals. We all come from different walks of life but have a common interest in giving back to our community. It’s amazing to see the dedication and enthusiasm people show when given the opportunity to create change. At L.A. Works Day, not only did we get to help out a school, but we also spent time connecting with each other on different levels than we do in the office. It was a good time for all, and we definitely look forward to making more contributions to organizations like L.A. Works in the future.”

Thank you to everyone that took time to participate in a great cause! 3 Studios. 1 Family.

For more information about L.A. Works, or to find a way you can volunteer visit: www.laworks.com

Posted by Danielle Douglass on 8/9/10 9:00 AM

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Don’t Forget to Laugh!

benI am no spring chicken to LEVEL Studios. I started here in 1997 and in all of the time I have worked here, I’ve been in charge of service delivery and client satisfaction in one form or another. In any field, this type of a position is never easy. In our industry,  stress runs high and it is a necessary part of our life that we strive to balance out. It fuels us to succeed but over time leads to hunched shoulders, high blood pressure, “the claw” mouse grip, ganglion cysts and a few more pounds than when we started.

ben_mugIn my history here at LEVEL, what keeps me coming back are the folks we work with. Something I have found to be critical to success is that we don’t forget to take time to laugh, tell a joke or pull a prank. I am fortunate to work with some amazing, talented folks with a collectively fantastic sense of humor.

For me, the best humor comes at the height of stress. And in those moments, when we are working through challenging situations, I can count on my colleagues to check my ego by pointing out some of the silly phrases that come out of my mouth.

I have been lucky enough to work with Jason Gurley, who has the uncanny ability to capture these gem statements I make in the heat of the moment and capture them in illustrations. I have enough now to create my own comic strip. Since it would be bad form to publicly embarrass my co-workers with evidence of the fun events, jokes, pranks and general tom foolery that can occur here at LEVEL, I will fall on my sword and offer you a laugh at my expense.

Here is a sample of the fun comics I have received over the years, I hope it brings a smile to your day.

ben_comic1 ben_comic2 ben_comic3 ben_comic4

If laughter is the best medicine, then make sure to take a “double rainbow” moment out of your day and giggle, snort or laugh out loud with your headphones on.

Cheers,

Ben Ryken
Account Director

Posted by Ben Ryken on 8/3/10 11:08 AM

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