Hike for Habitat

San Luis Obispo is not a place you want to stay indoors for any length of time. The sunshine, fresh air and rolling hills are pretty much screaming “come enjoy us!”

While many of us can head back home when we’ve gotten enough of that Central Coast sunshine, a significant number of low income residents struggle with finding adequate housing for their families. According to a recent report by SLO County’s Department of Planning and Building, 13.6% of the population is living below poverty level.

This past Saturday, LEVEL sponsored an event that combined helping this population of people in SLO county and enjoying the outdoors. Habitat for Humanity for San Luis Obispo‘s first annual “Hike for Habitat” drew over 200 participants, including LEVEL employees, for a fundraising hike on the Bob Jones Trail in San Luis Obispo. Money raised from the hike’s registration will support Habitat’s mission to build “simple, decent, affordable homes” in San Luis Obispo County. There is a common misconception that HFH is an organization that gives free homes to the poor; far from it! Habitat works with low income families to sell them a home at or below cost. Once a “Partner Family” performs 500 hours of sweat equity and the completed house is sold to them, they then make mortgage payments to Habitat. That money is used to help build more houses for more families, helping curb the cycle of poverty in our county. Pretty cool, eh?

I’m proud to be a part of a company that supports this cause and our community.

Check out Habitat for Humanity to donate or volunteer and feel free to share your experiences supporting a local HFH project.

Posted by Valerie Neuschwander on 5/5/11 1:19 PM

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Content Strategy Unleashed

It’s official: Content Strategy is a hot and growing field in our industry. Though it’s not actually a new concept (it’s been around for nearly a decade), Content Strategy has only recently gained traction – and now it’s impossible not to hear about it. But despite the buzz surrounding it, the majority of clients still don’t seem to know what Content Strategy is or how to ‘employ’ content strategists on agency-wide projects.

I’m often asked, “What exactly do you do?” The resounding response to my explanation is typically, “Oh, that sounds boring.” But ennui aside, Content Strategy is in focus now because there’s a great need for it. Content Strategists give clients a way to tune out the static and tune in substance by providing them with:

  • A plan to ensure their content is engaging, accurate and on strategy
  • CMS recommendations to help publish content to the right places at the right time
  • Content maintenance plans
  • A framework for product/site/device storytelling

LEVEL has a history of producing effective UX and creative content that tells stories and inspires audiences. This appeals to the user’s context. Context includes actions, constraints, emotions, cognitive conditions and specific behaviors. When Content Strategists hone in on these things, they provide the creative team with the framework to recognize and craft a brilliant user experience, winning content, and beautiful design. An effective and award-winning end result starts with Content Strategists taking basic information, building a strategy, and shaping an experience that truly resonates with an audience.

In addition to providing strategic focus and delivering the best content and user experience possible, the Content Strategist (CS) can also recommend content platforms that will best enable the client to meet business objectives and goals. Although we love our Excel worksheets, there’s not a ‘one-spreadsheet-fits-all’ process-driven formula for Content Strategy. Each project has its own special needs, and we follow a logical course:

Project Scope/Definition –> Research & Analysis –> Strategy –> Implementation –> Management

Sample deliverables for Project Scope/Definition include:

  • Content Audit
  • Content Inventory
  • User Research

Sample deliverables for Research & Analysis include:

  • Competitive Analysis
  • Content Gap Analysis

Sample deliverables for Strategy include:

  • Content Strategy Brief
  • Metadata Schema
  • Wireframe Review

Sample deliverables for Implementation include:

  • Content Plan
  • Content Matrix

Sample deliverables for Management include:

  • Editorial Calendar
  • Workflows
  • Analytics Review and Recommendations

Now that you’re up to speed on what content strategists do, be sure to let your local CS department know your success metrics and how we can improve.

Posted by Suzanne Baran on 5/2/11 7:00 AM

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Think outside the Facebook

Today I see more brands recognizing that social media is less about marketing and more about personalization. Marketers can only measure engagement, comments and “Likes” for so long before wondering what all that means. As they start to realize what it means, they realize that it doesn’t mean anything unless it changes the brand in some meaningful way. Following this line of thinking, I’m becoming convinced that it’s hard for brands to turn social media learnings into something meaningful unless social is “owned” by the brand and tied to their product. Right now, Facebook owns social. As such, they are serving personalized ads based on the community interactions that occur. To the detriment of Facebook and their monopolization of social, other brands are seeing the light and focusing more on leveraging the social behaviors of consumers today to make their own product experiences more personal. And I am not just talking about personalized ad-serving.

  • Self-help web portals are being made more relevant.
  • E-commerce experiences are becoming more dynamic.
  • Video game experiences are being customized based on community-driven game play data.
  • Enterprise software is making IT’s job easier by helping large groups of employees work better (recommending applications, etc.) and exposing operational best practices through community collaboration data.
  • Consumer electronics manufacturers are leveraging social principles to sell more services or apps and social data to improve app store experiences.
  • Retail stores are learning more about customer issues through direct consumer feedback.

This is not meant to be disparaging, but is in fact highlighting an opportunity for marketers to elevate their impact within their organization. For now, community participation will largely still be centered on networks like Facebook and Twitter. Over time, that will probably change as technology evolves and elements of social become sprinkled throughout more and more interactions without being directly linked to Facebook or Twitter. There will still of course be a need for transparent discussion and the sharing of thought leadership via social channels, but my point is to focus on the larger opportunity I’ve discussed.

So what is the role of marketers in all this?

  1. Marketers need to look beyond social as marketing tool and understand how social behaviors can be used to have measurable impact on their brands products or services.
  2. Marketers still need to facilitate community participation. The participation that occurs across a community is what enables us to learn and make things more personalized. Don’t just relegate community participation to existing networks like Facebook, because your customers deserve more than just more personal ads on their Facebook pages.

Posted by Garrett Colburn on 4/28/11 3:41 PM

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Hey MTV, We’re Here To Help.

Last week, alt-rock icons Devo debuted a music video for their new track, “What We Do.” It’s catchy, fun, and very Devo-ish. If you’d like, you can check out the straight-up linear version of the video in various places you might expect, like this one.

Still here? Good, because you don’t want to click that first link anyway. You want to check out the much more interesting interactive version of the video, posted here on Mashable. Instead of a single instance of the video experience that is the same for each viewer, this version invites the audience to click/drag within the video to pan right or left at their discretion, focusing on whatever scene within the video they’d like. By going interactive, Devo has challenged the old-school norm of what a music video has always been, opting for a new way to engage the viewer, and a new definition of what a music video could be.

Devo may have been the latest, but they certainly weren’t the first. Over the last couple years, several interactive videos popped up around the Web with the most notable being Arcade Fire’s “The Wilderness Downtown”, a Google Chrome experiment featuring the track “We Used To Wait.” A few months ago, the popular internet award program and inspirational portal, FWA, tabbed “The Wilderness Downtown” as its Site Of The Year. FWA has long been known for showcasing some of the most creative work out there, so Arcade Fire’s FWA SOTY score was noteworthy.

A quick scan of a few other semi-recent interactive music videos of note shows how varied and innovative these executions can be. Broken Bells take the user on a z-axis vector journey with “October” and Lissie’s “Cuckoo” reacts to faux global weather reports, while Radiohead’s “House of Cards” is generated purely by data. John Mayer uses augmented reality to deliver “Heartbreak Warfare,” and Robyn’s “Killing Me” lets the user participate with a simple hashtag. Arcade Fire was an early arrival to the party, launching “Neon Bible” well before they returned with “Wilderness.” There are some big names there and I think we can certainly expect more. We’re seeing a very strong caliber of artists, and a very diverse collection of the interaction models they’re using. Cool stuff.

As this nascent form of creative expression gains traction, I can’t help but wonder if MTV is watching. Even as the network has shifted its focus over the years from music videos to original series, MTV remains the name most people associate with music videos. With their young and digitally-fluent audience, they’re now in a position to build a similar association with interactive videos. There’s an opportunity to become the default directory (if not outright aggregator) for bands and labels that create this new content. And since it all exists in the digital world, viewers don’t have to travel very far to share the content – and MTV’s foothold – in the social space.

On August 28 of this year, somewhere in between episodes of 16 and Pregnant and Jersey Shore, MTV will host their 28th annual Video Music Awards. And there’s  your chance, MTV, to position yourselves as the premiere curators of this new form of expression. Let’s see an acknowledgement of the art form with the first ever Best Interactive Video VMA.

MTV originally flourished back in the day because they embraced a brand-new type of media, becoming its de facto owner. Their position as the music video world leader was made possible by bands who pushed the medium forward by creating content for MTV to deliver to its audience.

Devo and the other bands mentioned above are doing it again. Here’s hoping MTV follows their lead.

Posted by Dave McClain on 4/27/11 2:26 PM

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Guess what’s coming to dinner?

I tend to think of myself as a both a “foodie” and a gadget geek – so when I ran across this article in Mashable yesterday, I got a bit excited:

Tablets Fight for a Seat at Restaurant Tables

(Go ahead, I’ll wait here)

I truly value a personable and knowledgeable wait staff when dining out, but the idea of a tablet device and/or smartphone app to offer diners all sorts of “extras” seems like a big win for certain dining environments.

Imagine going out to dinner, and instead of traditional menus, having a couple tablets on the table (or a URL to play along on your own device) that not only let you order your food, but also do things like:

  • Viewing full-page photos of each menu item
  • Listing complete nutritional information (especially good if you’re counting calories or have food allergies!)
  • Allows you to make special preparation requests to kitchen staff (hold the onions, extra garlic!) without bothering the wait staff
  • Signing up for loyalty programs
  • Social Media location check-ins (“Hey Ben, when you get here, meet us at the bar!”)
  • Games and trivia about the restaurant, food, local area
  • Estimated time until order is ready
  • (Someone’s got to say it) Advertising!
  • Splitting and paying the bill

The opportunities here are wide open.

Recently, some friends and I ate at a local restaurant with great food, but sloooow service. It happens now and then everywhere – they’re short on wait staff, short a cook, have a huge banquet or something…

If we’d had a tablet to tell us how long until our food might arrive, we could have tapped a few virtual keys and sent an order for another round of cocktails directly to the bar, bypassing our over-taxed server, or played a couple rounds of restaurant trivia, and kept everyone happy while we waited.

A potential downside I see to this (and it’s happening already to some small extent with smartphones and personal tablets), is that you risk having a restaurant full of diners who don’t talk to each other or anyone else – they just plug into their dining table, play with the tablet, and put food in their mouths when it arrives, looking up only if the food doesn’t show up on time. (Some of you with kids may be saying, “Yeah? Perfect!”)

What values do you see “enhanced dining” tablets or apps bringing? What drawbacks are you worried about?

Posted by Rick Castello on 4/20/11 7:30 AM

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